Table of Contents
General Questions
How do I register for a society membership? (Required)
You must be an approved member to purchase any products from this website first. You also must be 19 or older and live in Canada.
Setting up an Account is quite an easy process.
- Just register for membership by filling out the registration form. You will receive an email with your temporary password to login into your account.
- then go to “my account”, then “account addresses” and fill in the billing address and shipping address.
The addresses must be in canada. - Proceed to order from our website: cannaessence.ch .
- Then on the checkout page, put into the note section your phone number to be reached at. Also this is where you MUST upload your Government ID. For quicker approval you may also resend your Government ID showing your DOB and your ORDER # by email to [email protected] . If the proper valid ID is not provided, your order will remain on hold until valid ID is provided or is automatically cancelled.
- Proceed to checkout & make payment by Interac E-transfer. Credit Card processing is available now but still is very risky for us to accept because of the lack of recourse in this industry. We will accept credit card payments from established members only and with ALL THE PROPER ID
- One of our staff will be in touch with you to arrange Local delivery after the payment is confirmed.
If you are an Mail Order Member, You will be notified by email or text that your order has shipped and your tracking number.
Photo ID Requirement
You’re required to provide photo ID for all orders, you may send your ID before you order or after you order to [email protected]
If you don’t send an acceptable ID, your order will put on hold until an acceptable ID is received. Once we receive your ID and it’s confirmed, your order will be put back into processing effectively putting you at the back of the line and restarting your order from the beginning. This will result in a delay in shipping your order.
All Canadian members are required to provide valid Canadian or Provincial government Photo Identification. ID must be government issued and non expired. It must clearly show your Photo, Name, DOB, Expiry, Shipping address. You may Black out the last 4 digits of your Driver’s Licence if you wish. Please send your Id to [email protected]
If you are a visitor here in Canada, your government ID from your own country and a Canadian address where you are staying is required. You must also have access to use Interac e-Transfer as the method of payment. Acceptance is on a case by case basis.
If you have an issue with any of the above requirements, please don’t complete your order by making payment. Once a payment is processed, there are absolutely no refunds, just a store credit.
Ordering
What is the Minimum Requirement per Order
If your order doesn’t meet the minimum requirement, your order will be placed on “HOLD” and out of the normal processing queue and shipping may be delayed.
How do I place an order through Canna Essence?
It’s easy to order from us:
- Go to the PRODUCTS Tab and find the products that you want
- Click on the products desired and choose the quantity you want, then add these to the cart
- Once you add a product to our cart, you’ll be directed back to https://cannaessence.ch/cart/ . Click on “continue shopping” to add more products to your cart.
- Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://cannaessence.ch/checkout/
- Once at the checkout page you’ll need to login with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
- When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
- Once all the required fields have been filled out you can click on “Place Order.”
- At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been processed by us.
- Mail Orders FULLY Completed by 9 am PST ships SAME business day. After 9 am PST ships Same Day or NEXT business day. If you order on a Friday after 9 am, your order ships next business day which is usually Monday. All Shipments on hold until payment processed. Once the order is shipped, your order will be marked “Completed” . You’ll receive a tracking number by email and can check for updates from Canada Post tracking.
- We ship out packages with “signature required” for all orders except upon request to not require signature .
Payments & Fees
How to Pay
You can make payment via Interac e-Transfer, the payment information is located under “My Account->How to Pay” . (You must be logged in)
What types of payment do you accept?
We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We provide you with instructions for an E-Transfer with your invoice. We only ship orders once the E-Transfer has been received and the order processed by us
We accept credit card payments.WE DO NOT ACCEPT CREDIT CARD PAYMENTS FOR INITIAL PURCHASES. THERE ARE NO EXCEPTIONS. We may consider accepting credit card payment from regular, established members after a period of time and regular orders. It is all on a case by case basis.
A surcharge of 4.5% will be applied to all transactions processed by credit card. If you qualify to pay by credit card, you will receive a credit card invoice separately with your order # for payment. Just click on the Pay now and follow the instructions. After payment is confirmed, your order will be processed.
We will not accept any credit card payments if all of our requirements are not met which is determined on a case by case basis. So if you would like to pay by credit card, you will receive a credit card invoice separately with your order # for payment and an email requiring you to submit extra information and documentation for our verification protocols.(We reserved the right to not accept Credit Payments from any person at any time, for whatever reason and without notice. Our system has been implemented with stringent protocols and extensive measures in place for credit card fraud.)
Is Tax included with the price?
Not included with the item price. We charge GST on orders. This is included in the checkout price.
How do I send an Interac E-transfer Payment
If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
You can use pnline banking with a Canadian bank or credit union to send an E-Transfer. It only takes a few minutes to do this and it’s safe, and only takes a couple of minutes.
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If you didn’t receive instructions you can find them under my account, or by clicking on the button below.
What occurs once my E-Transfer is sent to you?
Once you’ve sent the correct Interac E-Transfer, it takes up to 12 hours for the payment to be to processed.
Your order will be in “Awaiting Interac Payment” status until the payment has been processed.
If your order remains in the “Awaiting Interac Payment Status” for longer than 12 hours, and your e-transfer is still pending, this is because our system has not received your payment or it’s delayed.
Once the Interac E-Transfer is received by us, we notify you by email that your order is processing and send you a tracking number once the order has been shipped to you.
All Orders with payments after 9 am will be The NEXT business day.
Fulfillment & Delivery
WE ARE NOT RESPONSIBLE for their guarantees or delivery standards & WE DO NOT give refunds on shipping,
This is a policy of this online medical dispensary. Therefore by purchasing from us, you confirm you are in agreement with all our policies, terms & conditions and that they may change without notice.
We do not guarantee deliveries to Northern Quebec and Nunavut, as apparently there is a much higher % of postal theft. This means you will not receive a replacement or refund if your package is lost or stolen. We will ship your order. However, it’s at your expense if it does not get delivered to you.
General Information
All orders are subject to product availability. Product Availability is very dynamic, so can change quickly. If an item became “not in stock” at the time you place your order, we will substitute with another comparable or higher priced product with your order. In a case where there is no suitable substitution, we will credit your account for that amount. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and to adults over the age of 19. Any shipments outside of are not available and there are NO EXCEPTIONS. We ship packages through Canada Post’s express delivery service. All orders are odor proof, vacuum sealed and discreetly packaged.
Delivery Time
Average delivery times to most Canadian locations from the time of shipment are between 1-3 business days, for remote locations 3-5 days depending. After product has been shipped the tracking number will be emailed to the customer. The tracking number can be entered on Canada Post’s website and will give information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date & time of shipping only, NOT from the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to Canada Post’s shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments. We are not responsible for any delivery issues once it is shipped.
Delivery Instructions
- We ship all our products in airtight, smell-proof, vacuum-sealed bags.
- Your order will arrive in a discreet, unmarked package.
- Your CORRECT MAILING ADDRESS and name must be on the package to ensure proper delivery. WE ARE NOT RESPONSIBLE FOR UNDELIVERABLE, DAMAGE OR LOST PACKAGES OR DELAYS BECAUSE OF ADDRESS ISSUES.
- Once your Order has shipped: Generally Local is 1 business day, to major centres 1-3 business days, and rural locations 3-5 business days. *Times may vary depending on Canada Post. Cannaessence.ca is not responsible in any way once item is shipped, as we have no control over Canada Post’s shipping practices or delivery standards
- Canada Wide Express Shipping
The shipping cost for orders under $150 is a flat rate of $9.99 locally, $15 regionally and $20 nationally. You will be advised of these charges on the checkout page. Once your order is over $150 you will be allowed to select the free shipping option.
Damaged or Lost Items in Transport
If there is any damage to the packaging on delivery, contact us immediately by email at [email protected] . If the contents of your package was damaged we may ship you a new product free of charge, or reimburse you the cost of the product at our discretion. Acceptable Photographic evidence will be required to confirm the damages to the product and the return of the product.
By Purchasing from us, you do confirm and agree with this company,
its’ Terms & Conditions, Disclaimers, and the above
Shipping and Delivery Questions
How are my products shipped?
Your products are in separate containers, vacuumed packed, boxed, then shipped Express. Discrete, secure and smell-proof. OUR SHIPPING is very safe. In the event, a package is deemed lost & undeliverable by Canada Post, at that time, you will receive a one-time replacement up to $250 in value.
We do not guarantee deliveries to Northern Quebec and Nunavut, as apparently there is a much higher % of postal theft. This means you will not receive a replacement or refund if your package is lost or stolen. We will ship your order. However, it’s at your expense if it does not get delivered to you.
May I physically come to pick up my order?
We are strictly a Mail order Company with no public physical address. All orders are shipped or couriered only.
When can I expect my package?
BEFORE 9 am PST ships SAME business day.
AFTER 9 am PST ships NEXT business day
*Day = Business day | *Next Day = to major centres
Product Spend amounts= after discounts, before taxes
*Free & Paid Courier applies only to major centres. Courier Surcharges will apply to other areas that are not considered a major centre. We will notify you of the extra surcharge.
What are the shipping fees you charge?
- CANADA POST sets XPRESSPOST DELIVERY STANDARDS
- $11.50 LOCAL XPRESSPOST (product spend under $150)
- FREE LOCAL XPRESSPOST (product spend over $150)
- $20 CANADA WIDE XPRESSPOST. (product spend under $150)
- FREE CANADA WIDE XPRESSPOST (product spend over $150) 11.50
Shipping Methods
Xpresspost / Courier Deliveries with orders completed & Payment accepted before 9:00 AM (pst) will ship same business day.
If completed after 9:00 AM (pst), It will ship next business day.
** FREE Local XPRESSPOST **NEXT BUSINESS DAY DELIVERY**
(PURCHASES OVER $150)
*Day = Business day | *Next day delivery* = to major centres
as according to Canada Post Xpresspost Delivery Standards
** $11.50 Local XPRESSPOST **NEXT BUSINESS DAY DELIVERY**
(PURCHASES UNDER $150)
Refund, Return & Exchange Policy
Refund, Return & Exchange Policy
All sales are final on Cannabis products
No return of any products will be accepted and no exchanges will be available. Canna Essence stands behind the quality of the products that it sells.
If you are unsatisfied with any product we provide you, for any reason, please contact us at [email protected] ASAP & must be within 7 days of receiving your order and we will address your concerns. There are no exceptions to this policy.
We absolutely do not send money to customers as a refund option.
For this reason, please make sure you are ordering the correct product for your situation and can also meet the purchasing requirements.
Missing products will be be added to your next order or credit applied to your account. Damaged products will be replaced or you can choose a store credit (a photo of the damage will be required).
If the package was mangled in transit please take a picture of it before you open the package so that we can show it to Canada Post. We will require you to return the product for us to review. Shipping is non-refundable.
If you paid by E-Transfer and your payment has not yet been accepted (you have not received confirmation from your bank that the transfer has been accepted) then you can cancel this E-transfer by logging into your bank and cancelling it. The money will instantly be returned to your account.
If the E-transfer funds have been accepted and you wish to cancel the order, you will receive a store credit. So be sure of what you wish to order before paying, as there are no refunds, just store credits.
For this reason, please make sure you are ordering the correct product for your situation and can also meet the purchasing requirements.
Missing products will be be added to your next order or credit applied to your account. Damaged products will be replaced or you can choose a store credit (a photo of the damage will be required).
If the package was mangled in transit please take a picture of it before you open the package so that we can show it to Canada Post. We will require you to return the product for us to review. Shipping is non-refundable.
If you paid by E-Transfer and your payment has not yet been accepted (you have not received confirmation from your bank that the transfer has been accepted) then you can cancel this E-transfer by logging into your bank and cancelling it. The money will instantly be returned to your account.
If the E-transfer funds have been accepted and you wish to cancel the order, you will receive a store credit. So be sure of what you wish to order before paying, as there are no refunds, just store credits.
Historical Questions
CANADA POST sets XPRESSPOST DELIVERY STANDARDS
$9.99 LOCAL XPRESSPOST (product spend under $150)
FREE LOCAL XPRESSPOST (product spend over $150)
$20 CANADA WIDE XPRESSPOST. (product spend under $150)
FREE CANADA WIDE XPRESSPOST (product spend over $150)
Mail Orders finalized &
FULLY Completed & with payment received
BEFORE 9 am PST ships SAME business day.
AFTER 9 am PST ships NEXT business day
*Day = Business day | *Next Day = to major centres
Product Purchase amounts= after discounts, before taxes
Free & Paid Courier applies only to major centres.
Courier Surcharges will apply to other areas that are not considered a major centre. We will notify you of the extra surcharge.
Delivery times are estimates and commence from the date & time of shipping only, NOT from the date & time of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Please be advised & understand that Canada Post & the Courier companies set all stated delivery standards.
WE ARE NOT RESPONSIBLE for their guarantees or delivery standards & WE DO NOT give refunds on shipping,
This is a policy of this online medical dispensary. Therefore by purchasing from us, you confirm you are in agreement with all our policies, terms & conditions and that they may change without notice.
| Shipping distance | Local | Regional | National |
|---|---|---|---|
| Projected arrival date (business days) |
Next Business day | Next Business day | 2 Business days |
Your products are in separate containers, vacuumed packed, boxed, then shipped Express. Discrete, secure and smell-proof. OUR SHIPPING is very safe. In the event, a package is deemed lost & undeliverable by Canada Post, at that time, you will receive a one-time replacement up to $125 in value.
We do not guarantee deliveries to Northern Quebec and Nunavut, as apparently there is a much higher % of postal theft. This means you will not receive a replacement or refund if your package is lost or stolen. We will ship your order. However, it’s at your expense if it does not get delivered to you.
Q. I haven’t received my package, what do I do?
+A. If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss. If there’s a trace done, Canada Post will do an investigation, which may take five business days to finish. If they can find the package, they will ship it to you, and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues.
Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered with the tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have an incorrect shipping address. Please let us know if you receive your parcel at a community mailbox (we will send it with a signature required to help prevent theft). Almost all our shipments are shipped with a ‘Signature Required.
Q. The tracking by Canada Post says, “Successfully Delivered,” but I haven’t received my package from you.
+A. There are two possible scenarios here:
- The postal worker delivered the parcel to a wrong mailbox
- The postal worker scanned the parcel as “successfully delivered,” but it’s delivered the next business day.
Canada Post says:
An investigation can be done by contacting the addressee to confirm that the delivery took place or to understand better how they receive their mail. The front desk can be checked, mailroom or security room at the address to see if the package was accepted by someone else on behalf of the addressee.
Areas that can be checked:
- Community mailbox
- Around the location to see if the package was left in another place. The mailbox should also be checked.
In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.
Q. My package was sent with a “Signature Required.” Why was this asked of me?
+A. Almost all our shipments are shipped with a ‘Signature Required.” If you don’t want this option, leave a note with your order indicating “No Signature required, Please.”
If you do not wish to have your order shipped this way, please let us know.
Q. My package is travelling to another city when tracking, why is this happening?
Q. Canada post hasn’t updated my package in several days, what is wrong?
Q. Shipping to Nunavut, Northern Ontario and Northern Quebec
Q. Why doesn’t the tracking number I received from your work?
+A. We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the post office scans the package. The correct tracking should show up by the end of the business day.
The maximum dried flower weight allowed per purchase is 30 grams for recreational purchases.
We understand that some members have need a larger amount. Send us an email regarding this and we will get back to you.
Alternatively, if you don’t wish to talk with us about it or wait…you might want to think about making multiple orders.
This limit does not apply to medical purchases.
All products are final sale, there are no returns or exchanges.
Make Sure you are purchasing what you want as once your payment is processed, there are absolutely no refunds, exchanges or returns.
This is a policy of this online medical dispensary. Therefore by purchasing from us, you confirm you are in agreement with all our policies, terms & conditions and that they may change without notice.
WE ABSOLUTELY DO NOT ACCEPT CREDIT CARD PAYMENTS FOR INITIAL PURCHASES. AFTER YOU HAVE BEEN A GOOD STANDING MEMBER FOR MLTIPLE ORDERS, WE MAY CONSIDER ACCEPTING CC PAYMENTS. WE REGRET THIS AS WE ARE A SMALL COOPERATIVE AND CAN NOT CONTINUE TO BE HIT BY CREDIT CARD FRAUD AND FALSE DISPUTES.
Paying by credit card is simple. You just select the credit card option on checkout. you will receive a payment email. Just click the pay now and fill in your info and complete. There is a 5% processing fee added to the total to cover what we are charged for using credit processing. No orders are processed until payment is confirmed.
We reserve the right to not accept any credit card payments if all of our requirements are not met which is determined by our security protocols on a case by case basis. You will receive an email requiring you to submit extra information and documentation for our verification protocols.
If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order. Email us at [email protected] with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.
E-transfer payments not processed may be cancelled.
Processed E-transfer payments are absolutely not refundable. We will add a credit to your account for future use only.
Please be absolutely sure about your purchase(s) before ordering. This is a policy of this online medical dispensary. Therefore by purchasing from us, you confirm you are in agreement with all our policies, terms & conditions and that they may change without notice.
All orders and product details are tracked in our database. Any confirmed missing items will be added in the next order, or if you prefer, we can apply a credit to your account to be used with a future purchase. There are no exceptions to this policy.
Disputes are up to the discretion of the customer service representative at that time.
This is a policy of this online medical dispensary. Therefore by purchasing from us, you confirm you are in agreement with all our policies, terms & conditions and that they may change without notice.
If a product you ordered became out of stock, so we don’t delay your order, we will substitute a similar strain of the same quality or in most cases, better quality. We will try to notify you by email and /or put a notice on your account regarding the substitution. Rather than delay shipping your order, we will substitute with a similar and/or higher priced product, or we may credit your account for the out of stock item, if we don’t hear back from you in time.
This is a policy of this online medical dispensary. Therefore by purchasing from us, you confirm you are in agreement with all our policies, terms & conditions and that they may change without notice.
All Flowers are graded by staff, our members and reviews.
Most sites commonly used ratings of 🅰️ and Higher are all very subjective vary greatly from site to site. We do not recommend basing your purchase solely on these ratings alone. Use this, the write up for that batch, member reviews and price to base your purchase decision. We get what we pay for. We cannot expect to buy quads at dup prices unless specifically stated , etc
